They never asked me for that (UK here). Was up and running with just the basics in minutes. Are you on a list? 😅
They do have a waiting/payment cycle period on their server offering before they’ll open mail ports. Once you qualify, you still need to raise a ticket to ask. That was a bit annoying as my new ISP is stricter with the ports than prior, meaning I had to wait before my relay workaround could send mail.
Love this part of my work. Benefits of small business that’s 90% B2B I suppose.
The phone tree is one level deep by design. You dial, listen to options and then pick one. There’s no bullshit ‘use the website’ or ‘have you considered our other shit?’ The hold music doesn’t suck and it’s only interrupted by an actual person that can help you.
No script when you are put through. Just me, the user, and whatever I can cobble together and cajole into a solution.
And there’s no fucking AI.