I used to work for a company that had a built-in AI summary in their search engine.
1: We were required to click the links that got printed out in the summaries.
2: That rule also applied to our helpline with worse consequences.
I’d occasionally call our helpline when I couldn’t figure something out/wanted a second opinion on a judgment call. The amount of times I got told “The AI said-” yes but WHAT DO THE DOCS SAY??? I don’t care what the digital meat grinder that tells me to break the law once an hours says!
All to say, yeah, people don’t click through on those links. I’d wager most people who use it don’t
I used to work for a company that had a built-in AI summary in their search engine.
1: We were required to click the links that got printed out in the summaries. 2: That rule also applied to our helpline with worse consequences.
I’d occasionally call our helpline when I couldn’t figure something out/wanted a second opinion on a judgment call. The amount of times I got told “The AI said-” yes but WHAT DO THE DOCS SAY??? I don’t care what the digital meat grinder that tells me to break the law once an hours says!
All to say, yeah, people don’t click through on those links. I’d wager most people who use it don’t