Comment 2, shit job boogaloo. Working for the same company, being forced to do Medicaid customer support. Had a new client call cause her psych meds were being denied. Since she was new, she got a courtesy fill for the first month. After that, the med required prior authorization. This woman was pitching a fit like a toddler. I offered to call her doctor and assist the DR with submitting. (The pharmacy denial only showed me the med and pharmacy, not who wrote the RX.) She refused to give me her doctor’s info. She claimed to have tons of paperwork showing she had taken other meds that didn’t work. I offered to give her my private work email so she could send them directly to me and I could put together a direct appeal of the denial. She refused. This woman refused all help I offered. She just screamed into the phone like a child. Then she threatened to commit suicide. When people threaten to kill themselves I am required to get a crisis response team on the line, which only the managers had access to. I called and emailed 10 fucking managers for this info and they all ignored me. Then the lady hung up, and would not answer my call backs. So I called the non emergency police line in her town, gave them all the contact info, and asked them to do a wellness check. An hour later this bitch called back and complained that I sent emergency services to her, which I got written up for.