Chick-fil-A is turning down artificial intelligence in its drive-thru lanes, choosing human employee interaction over automated order takers as competitors embrace voice technology.
I have once or twice. I tried to get something removed from the order and it just kept asking, “What else would you like to add?” and “Will that complete your order?” as I’m aggressively telling it to change something. Human took over from there. I mean, if AI can’t even get something as simple as “can you remove X from the food?” then it definitely explains why most people choose to cut in instead.
I have once or twice. I tried to get something removed from the order and it just kept asking, “What else would you like to add?” and “Will that complete your order?” as I’m aggressively telling it to change something. Human took over from there. I mean, if AI can’t even get something as simple as “can you remove X from the food?” then it definitely explains why most people choose to cut in instead.