This will kill people.
Yes. So many. Everyone involved in this decision, on both the legislative and corporate sides, needs to get the fucking wall.
But it’s new Orleans, so some of the difficult to emotionally comprehend number of deaths it causes might at least be funny.
I have mixed feelings on this and how they are implementing it. Here’s the direct quote
This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it’s no, then the callers are transferred to a human.
In a way this will reduce caller volume for the same incidents being called in over and over again. Seems like they are using a direct yes or no question which decreases any issues with the AI making shit up.
I do see how this can free up humans to deal with other calls and dispatch lifesaving services faster, eliminating repeat calls.
However, even if the AI works as described (which is a big if anyway), having to navigate even a simple yes or no will reduce time to lifesaving care.
Our 911 system has been slow and inadequate for a long time now. There has been an absolute refusal to fix it, and this has led to deaths. I do see this application easing that issue a bit, but I also see how this will cause deaths in a different way. Is it better to die on hold waiting for an operator or is it better to die navigating an AI system? I think less would die overall with the new system. It has been trained using the non-emergency call line.
To be clear I want us to just fund people to staff the 911 call center, but these shortages have been an issue for decades. Local governments refuse or are unable to take on the additional costs. I’m really unsure on how to feel about all this. My gut reaction is disgust, but I do see what they are trying to do. I guess we’ll have to wait for the data and stories
The key is to remember you can’t actually fix anything except with the wacky fashionable new scam. .and since when does a y/n require fucking “ai"?
But…just think how many money they can save! You are being selfish!
/s
They know it will. They don’t care.
Yeah, I can just imagine how well a “AI” would deal with a situation like this when they can’t even operate a drive-thru properly.
I ask this out of genuine, burning curiosity, and mean no rudeness by this…
Did you read the article that the OP linked to?
I don’t mean to single you out with this question, I’m just confused after scrolling this far through sooo many similar comments. It almost feels as if I somehow ended up reading a different article from everyone else.
Did you read the article?
callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it’s no, then the callers are transferred to a human.
So if somebody calls and is completely out of his mind, what will AI do?
So if somebody calls and is completely out of his mind, what will AI do?
Is this a rhetorical question?
Just in case you wanted a real answer: The caller is obviously not saying “yes,” so transfer to human.
To be clear: I don’t know anyone at Carbyne or OPCD. I can only offer speculation. But I’m curious: What would you have guessed?
What if someone is obviously out of their mind and says yes? Random example, say someone has a stroke and has just barely figured out how to use the big red emergency call button on their phone screen. The AI asks if they are calling about blah blah emergency. Maybe the person only understands half of it, thinks they’re being asked if they’re calling about an emergency and say “yes”. Now they’re stuck having a form letter read to them by AI while their brain is dying. A person would catch something was up even if they said yes.
The article even notes this can be a problem without anything medical going on:
It’s also possible that AI agents handling 911 triage could fail to understand individuals with stronger accents and dialects, as well as differences in pitch and articulation. This is because AI is programmed with automatic speech recognition systems and, therefore, could potentialy be unreliable when presented with a speech unlike the ones used the AI is trained to recognize.
Responding to people having emergencies is too important a task to leave up to voice recognition slapped on top of an LLM.
A person would catch something was up even if they said yes.
Besides “because it supports the conclusion I want to arrive at”, what makes you believe this is true?
People having a stroke can’t carry on a conversation and seem normal.
I guess you don’t have lots of interaction with AI yet?
Very incorrect. Why do you ask?
I gave you the benefit of the doubt. If you’ve had lots of interactions with AI, I am not sure how you can think that anything with AI can work as expected, specially in complicated edge cases.
That title is written by someone who failed basic grammar. It should be “New Orleans will use AI instead of humans to answer 911 calls”.
What it says as it’s written is “AI will only answer 911 calls but not a human”… which doesn’t make any sense.It’s also sensationalized. I guess the article’s actual headline just isn’t spicy enough:
New Orleans hoping limited AI use could speed response for emergencies
Working my way through Person of Interest again. Just watched one where a search company was directing suicidal inquiries to ads instead of helplines. And that was before they get bought by the evil AI overlord. Its surreal seeing Palantir, Flock and all the tech companies race to implement a dystopia no sane person would ever want and there is so little push back. What the fuck is wrong with regular people?
People will die.
Yeah but it’s just poor people so who cares. Look at the sweet pool the AI company bought whoever approved this!
Sure, what could possibly go wrong?
What could go wrong
“Please help! I’m trapped in a basement and there’s a man with a gun!”
“Wow! I think it’s great that you’re looking to leave your comfort zone. There’s a lot to see outside the basement, so it’s good to broaden your horizons. There are a few options to solve your predicament that we can workshop together. First, are you stuck behind a door, or are you physically incapable of moving? In both cases, I think your best bet is to ask the man with the gun to lend a hand. If there is a door in the way, the man with the gun can shoot out the lock and open that door in no time. But if you aren’t able to move, I’d say the man could help carry you out of that basement, too. While we wait for the man to assist, would you like some basement decorating ideas to make your current situation more pleasant?”
“No you don’t understand, he is trying to kill me!”
“Wow, that is a lot to unpack! It seems like you believe this man means you harm, but you don’t seem to have any logical basis for those feelings. Based on the circumstances, it sounds like you may be misinterpreting helpful vibes as scary due to flaws in your social perception, which could indicate an unhealthy pattern of self-destructive behavior. The first step to help always starts from within, but I can recommend some local therapists in your area who could better address the feelings you have in the long term.”
This is exhausting y’all. God I fucking hate LLMs so much. This tech could be such a exciting break through, a step towards real artificial intelligence, but stuck in academia where it belongs. Instead of getting to be excited and interested this inanimate compilation of matrices is breathing down my neck constantly.
This tech could be such a exciting break through, a step towards real artificial intelligence
No, not really lol.
The best analogy for this that I’ve heard is that it’s like saying elevators are a step towards teleporters. Calling it “intelligence” is a marketing coup. It is not intelligence, artificial or otherwise.
Have you seen the first elevators? Or even used a chat bot prior to this? The definition of “AI” for a long time was just “decision trees” or some really neat classification systems. This is different. The hype and terrible business practices is the problem not the idea itself.
I also agree that calling it Artificial intelligence is a marking scheme, it’s a loaded term machine learning is better. This has always kinda been a problem. Technically it’s very loosely defined. I always refer to it as LLMs
But what is intelligence?
-every idiot who can’t tell the difference when they talk to a clanker
New Orleans will kill its most vulnerable citizens to enrich tech billionaires.
there are tv shows that explain why this shit shouldn’t be done…
like AI rejecting calls because the people were (rightly) hysterical and the AI could not calm them down.
You are absolutely right to call me out on that. He did break in, and he is now stabbing you. I will adjust for this in the future. Is there anything else I can help you with?
Grok911, what is your emergency and do you know about the genocide of white South Africans?
Would you like to read some Lolita fanfic while I’m thinking?
Can I get desperately needed help please??? N.O.
So now we’re at the stage of killing people directly, got it!
But universal healthcare leads to death panels or something…
You’re not wrong. Swatting in that area is going to be so easy. United States police force has already shown for years now that if AI says anything they’ll just go with it and not question it. So if someone lives in the area and you want them ‘dealt with’ by the police, it’s going to be very easy. And the police aren’t going to look into it or hold themselves accountable. And the AI won’t be questioned or removed. If this goes large scale you can just make an API… Don’t like someone on twitch, well when you know it there will be an app for that…
shit, I didn’t even think of swatting, just a voice bot stalling really urgent calls for aid or an ambulance until patients die. What you brought up is even worse.
Everyone should read before reacting:
This is intended to handle the increase of calls that are related to one incident, so callers get automatically routed to an AI agent who asks if they are calling regarding the incident. If the answer is yes, then callers can receive information or updates, and if it’s no, then the callers are transferred to a human.
This makes sense. A big thing happens that you are aware of. Geolocated calls from that area flood in. An operator, who could be getting useful info, has to handle a flood of “Guess what I just saw!”
Note that I think they should spend the money on more operators instead, but at least this seems like it has good guardrails.
Even assuming perfect conditions - where the caller very clearly states what’s happening and the AI agent understands everything properly - this is a waste of resources. Just hire more operators dawg. It’s really not that complicated.
And then think about what happens outside of those perfect conditions. So pretty much most calls.
Just hire more operators dawg. It’s really not that complicated.
Have offered your recruiting skills/services to them? The nationwide 911 operator/dispatcher shortage has been a problem for years, so if you find it easy or uncomplicated to recruit them, then your services might be very valuable.
(Yes, I’m giving you the benefit of the doubt here by assuming that that was an informed opinion.)
Except that could be done without AI. Just have a recording that says "we are aware of … taking place near you, are you calling about this ? “, then answer with yes/no.
No need for bullshit AI.
Have you ever met humans? That would be a recipe for “no I’m not calling about that, I want a human” just to get to a human and say you’re calling about exactly that.
My understanding from other articles is caller satisfaction is greater with the TTS system, and it uses voice IVR to triage of they have additional information. AI is not bullshit in and of itself. This product seems barely diffeent from what they provided with APEX.
Recordings also can’t auto respond with updates to the caller like this can, which is a pretty nice feature, even if it’s just TTS.
caller satisfaction is greater with the TTS system,
You know what’s great about the valley callers who don’t make it?
No bad survey results!
How many operators to handle say 100 calls in 5 minutes? Now imagine the cost to staff a small 911 center to ensure your can handle those calls 24/7. The money doesn’t exist.
Butts in seats don’t exist right now either. As long as the fancy ivr allows the caller to reach a human with minimal effort, this seems like a scary sounding but neat
assistantsolution to a problem without a real solution.Well it wouldn’t cost much cause you’d only need to employ them for a very short amount of time on occasion. Just have a large team of trained staff on call - its just that simple!
Listen to yourself. Have a large team of trained staff on call. How much do you think that costs? No go on guess. Do some calculations. The people do not exist to fill the seats. The money does not exist to pay the non-existent people. This is an attempt to make an already shitty situation better.
I work in this industry and I read the article. I understand what they are doing. I hate AI but this seems reasonable.
yeah no shit…
So did I completely misread your comment? LOL
I feel like i was pretty clearly joking.
It went over my head. Sorry. Everything is not the onion these days.
Triggering headline I know but if you rtfa this is to deal with a real problem with 911 services. The vast majority of time one or two people can man a 911 line effectively even in a moderate sized city. However when a publically visible event occurs or mass casualty situation occurs there is a major triage problem sorting through redundant reporting of the same issue. A simple screen activated in these events that can be easily bypassed to reach a human if there is actual acute distress can free the human up to focus on the most relevant calls more quickly.
This is piss poor low effort reporting as the most relevant take on this would be to get ahold of an actual 911 call responder and get their take on this.
You really don’t need an AI for this though. With the number of mass shootings the US sees, it’s honestly shocking that they don’t have a button the operator can press to activate an auto-reply along the lines of “We are already responding to <event>, if you still want to talk to us, press 1 or wait for a reply.”, which waits something like 10s before going through.
This would filter out a bunch of duplicate reporting with far less effort, and with less odds of something going wrong.
100%
I watched a video about a guy building his own Stonehenge the other day. Using gravity and some cool techniques, the guy moves massive stones BY HIMSELF.
Meanwhile you have people so breathlessly stupid they think that the pyramids were built by aliens because “stone heavy, these people didn’t have construction equipment!!!”.
Modern tech does not mean solutions didn’t exist before. We have forgotten so much in the name of selling products that a simple solution like yours goes overlooked in favor of fucking AI and a third party company that surely definitely cares about 911.
