I made my first and only account with tutamail and within 48 hours it was disabled due to abuse. It really bothered me because I had forwarded now deleted emails for storage, updated many accounts including my doctors with the new tuta email. The next time I try to login it tells me that my password is wrong or can’t login. I waisted my time trying to change the password and when I contacted support they send me this:
Hi there,
Thank you for your email.
Your account was flagged as an abusive signup by our system and it was therefore suspended. We have reviewed this case and we cannot make an exception. Please understand that we block some signups based on many different criteria in order to ensure the quality of our service.
Please feel free to register a different account.
Why the hell would I make another one? I signed up my one account the same day that I discovered them. I used a VPN, as if that’s anything new. “I can make another account” really? So they can delete it again?
Obviously I should have tested their client before going all in. Who cares about privacy when random assholes can just wipe my data or read my emails. I needed to vent. Fuck you tutamail
That’s pretty annoying.
I had a similar experience today with two other services. The bot detection systems these sites are using is completely broken.
I’ve had my tuta account for a while so never had that issue with them. But I don’t appreciate the way they handled your issue. I wouldn’t use tuta if I was treated like that.
You cant create accounts for anything with a vpn active now days but once you’ve created it on your bare ip you can use a vpn.
Was it a free account, or paid? Tuta is pretty strict with the free accounts especially when new. I definitely would not consider using Tuta free for anything long term, they’ll just come up with all sorts of reasons to restrict or disable your account.
I’ve read they don’t do that sort of thing with paid accounts but can’t confirm, only ever used their free accounts for temp usage.
It’s absolute bullshit that they refuse to reopen when the user reaches out for a solution. Just replying with an autoreply, probably without even actually looking in to it, telling the user to basically fuck off is as scummy as it gets.
My guess is that whatever VPN server your connected to had someone else who was spamming or doing something else they weren’t supposed to. This caused the email addresses associated with that IP to be flagged.
One of the drawbacks to a VPN is you share your IP with strangers who sometimes do stuff you get penalized for.
Kinda seems like internet 101 that they should either explicitly state they don’t support emails created on VPNs or that they won’t blanket ban a VPN IP address.
Yeah they deleted an acct of mine for inactivity, then when I replaced it they flagged the new one for manual review saying “this addr cannot send/receive emails until it is cleared, please email us at [support acct] using [the very acct that cannot send mail, ffs].” Like dude how can I email you from the email on your servers that you have blocked from sending email? How does that make sense to you?
Anyway I made a Disroot acct which is better for me because IMAP support. They flagged me for review too, but then approved TWO different emails without all that horse shit from Tuta. Their sign up site can be a bit confusing (in particular their “human check” just says “weak password” unless you hit the character count so just max that out, but as a result of this confusion I’m using a 64char long randomly generated pass so, yay) but other than that they’ve been great so far.
They look awesome, while signing up they were closed for the weekend because everyone needs a break. Thats actually awesome, im excited
