Cross posted from https://hexbear.net/post/9006467

A Sycamore Township man said a mandatory software update on his Volkswagen Jetta appeared to trigger a cascade of malfunctions, leaving key safety features and the infotainment system not working properly. A dealership then told him it would cost $1,600 to diagnose and repair:

  • IphtashuFitz@lemmy.world
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    8 hours ago

    As soon as the dealer quoted $1600 to fix I’d whip out my phone right there and call the state Attorney Generals office and file a consumer affairs complaint against both Volkswagen and the dealer.

  • FineCoatMummy@sh.itjust.works
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    1 day ago

    Nevermind cars! I have a strict policy that companies may not reach into my devices remotely and do things. For EVERY thing I own. Cars AND non-cars!

    Pull, not push.

  • CallMeButtLove@lemmy.world
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    2 days ago

    Volkswagen should fix that shit for free. I can’t tell you how pissed off I’d be if some random OTA update bricked my car.

    • scoobydoo27@lemmy.zip
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      2 days ago

      It’s happened twice to me in my Mach-E. Bricked and had to be towed from my garage. Luckily under warranty so I didn’t pay anything. I’ve now since turned off all auto updates because it’s ridiculous that an OTA can render your car useless.

      • NotMyOldRedditName@lemmy.world
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        1 day ago

        Any software update for anything always carries that risk, even with fail safes built in, its just the nature of software.

        It sucks, but itll always be the case.

        Edit: and even the software can fuck with the hardware. Tesla had an issue once where they were logging to much data and they were burning out the memory before the cars end of life.

      • d-RLY?@lemmy.ml
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        1 day ago

        They should have to cover the costs if a OTA update is pushed even if the normal warranty is up. Not saying as fact, but it should be. They are the ones that push the updates and the owners of the cars are just doing what makes sense if they see an update is ready to install.

        • scoobydoo27@lemmy.zip
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          1 day ago

          I agree but I know Ford ain’t gonna cover shit once my warranty is up (which is soon). The only way would be to fight in court which isn’t worth the time or money. So I just turned off updates. It’s not like they are adding cool features ever.

          • d-RLY?@lemmy.ml
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            9 hours ago

            I also agree that court would unfortunately be the route they would rather take it (with their money and lawyers’ time). Turning off the updates being an option is better than nothing regarding risks, but really sucks that even knowing the risks (possible with updates for anything) isn’t something a average owner/user thinks about (and really shouldn’t be expected to).

            The more I hear about all the extra levels of data collecting and issues that get shifted onto the owners like this case. The more I am kind of glad to have an older model that their app/updates and features related to them hasn’t supported for a while. Would be nice to be able to use the infotainment unit with my phone for displaying GPS instead of my phone on a mount that covers the screen (I think Android Auto was an option for the model the year after). I can still do calls and show blue-tooth media, and the backup camera works fine (would be pissed if the cam was tied to updates or plans that aren’t an option anymore).

      • atrielienz@lemmy.world
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        2 days ago

        Don’t buy the first few years of a newly released car. Rules to live by. The Mach-E had all kinds of power train failures including fusing the high voltage battery junction box contacts open and or closed which disables the vehicle.

        • scoobydoo27@lemmy.zip
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          1 day ago

          I bought the 4th year of the Mach-E. Mine was after the HVJB and that was primarily only affecting the GT models anyway, which I don’t have.

          • atrielienz@lemmy.world
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            1 day ago

            Nah. The non-GT models were also affected.

            And in this case it doesn’t matter if you bought a fourth year Mach E when you’re buying from an automotive company with the most recalls in the industry year over year for like the last 5-6 years running.

            https://static.nhtsa.gov/odi/rcl/2023/RCMN-23V687-5094.pdf

            The Mach E has had so many recalls. Axle half shafts causing a clicking while turning, differential pinion shafts that shear off or fracture, a whole litany of infotainment issues, botched updates. I seem to recall something about windshield wiper motors, and a problem with some of the glass by the D pillar.

            • scoobydoo27@lemmy.zip
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              7 hours ago

              Clearly you know so much more than me about my own car. I shared an experience with my software and you wanna tell me how shit my car is overall. I have had 0 mechanical issues and I’m at 30k miles. I’ve also done 0 maintenance, i haven’t paid a dime past purchasing it and electricity.

              Also, I’m very well aware of the HVJB issue and once again, it primarily affected GT models only. I didn’t say only GT models, and it’s also non-existent these days. The axle issue is affecting the first few years and they have issued a recall to address it. For Ford’s first real attempt at an EV, they’ve done a fantastic job. The car has not been a real problem and the big issues have been addressed. There is a guy who is now at 300k miles i believe and the battery has shown minimal degradation with minimal maintenance performed.

  • NauticalNoodle@lemmy.ml
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    2 days ago

    I’ve said it before, I’ll say it again. I’m pretty sure my next car will be used.

    [edit] sorry, I mean “Pre-owned”. Don’t flame me.

      • FoxAlive@lemmy.zip
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        1 day ago

        To me its the only good term.

        If it’s a sale by owner gets me hard.

        Nothing beats finding a nice looking truck or car on the side of the road and finding the right person at the right time.

        Anything past 2013 is not worth the time.

        • DecentM@lemmy.blahaj.zone
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          24 hours ago

          Ohh so like buying new is superior? Nah. I mean for some things like hard drives (for PCs) or smartphones there’s good reasons to do that (could have malware on it), but cars or appliances I’d think that someone who thinks buying new is superior is dumb. If the thing is well maintained, you’re getting something from a device class leagues above what you’d get new. Plus modern machines are full of cloud crap that makes it break after a few years when the manufacturer pulls the plug on the servers. Used is king!

          • blackbrook@mander.xyz
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            10 hours ago

            I was joking, but yeah i agree. There’s times I’ve gone to great pains to find an old version of a thing to buy.